Customer Relationship Management Fuctionalty in Bitrix24

A Customer Relationship Management (CRM) system is a tool for looking after a company’s interactions with customers. Things like contact details, email interactions, and other useful information are typically stored in a CRM, in a trackable way. Bitrix24 takes a different approach, and builds an intuitive CRM system right into the Intranet platform.

05 Steps to Effective CRM

Customer relationship management (CRM) has two main elements: a database with details on every past and current customer and prospect and a process of converting the initial lead or contact to a customer, and to engage in repeat business. It sounds simple enough, but in reality most companies handle CRM poorly.